Cancellation and Refund Policy

We understand that circumstances can change. If you wish to cancel a service or subscription, please notice the following:

• Cancellations for counseling sessions must be made at least 24 hours in advance to be eligible for a full credit or rescheduling.
• Digital tool subscriptions can be cancelled at any time through your dashboard, but access will continue until the end of the current billing cycle.
• Cancellations made after the commencement of a live course or program may be subject to partial fees depending on the progress of the curriculum.

Refunds are processed based on the type of service purchased:

Professional Counseling: If a scheduled session does not take place due to the unavailability of our expert, a 100% refund will be issued. If you are dissatisfied with a session, please contact our support within 48 hours for a review.

Digital Products & Tools: Since digital products provide immediate access to value, refunds are typically not provided once the tool has been accessed. However, we offer a trial period for many of our career roadmap tools to ensure they meet your needs.

Courses: Refund requests for courses are accepted within 7 days of purchase, provided that less than 20% of the content has been consumed.

The following categories are generally non-refundable:

• Registration fees for certain competitive mock exams.
• Personalized reports that have already been generated (e.g., Psychometric assessment results).
• Technical setup fees for institutional partners.

For more details on specific itemized costs, please refer to our Terms and Conditions.

Once a refund is approved by our technical and billing team, it takes approximately 5-10 business days for the amount to reflect in your original payment method. We support various payment gateways and ensure that all transactions are processed securely.

If you have questions about a specific transaction related to course counseling or campus visits, please reach out to our dedicated support helpdesk with your order ID.

Courseecho reserves the right to evaluate refund requests on a case-by-case basis for exceptional circumstances (e.g., medical emergencies, technical failures on our platform). Our goal is to ensure that your path toward career excellence is supported by a fair and reliable partner.